FAQ

When will my order be shipped?
When you have ordered a "Pre-Order" Item, your complete order will be shipped on the Expected Delivery date (which is mentioned on the products page at the bottom).
If you haven't ordered a "Pre-Order" Item your order will leave the warehouse on the upcoming Friday.
If you want to have a "Pre-Order" Item but also want other items and you want those other items earlier, just place a seperate order.

I don't have Paypal but I would like to order something, what can I do?
Just leave a message in the contact section and we will try to get back to you asap and we will find a solution.

Would it be possible for Tim Vantol to sign my order?
That shouldn't be a problem! Just leave a comment in the Checkout Section at "Notes and Instructions".
When Tim is on Tour and you want a signature your order might get delayed.

How much are the Shipping Costs?
We have flatrate shipping costs: Germany 6,- / Europe 10,- / World 20,-

I would like to return my order is this possible?
Yes, it is possible to return your order (or a part) of the order within 30 days.Exceptions: Products with a signature, Damaged products, incomplete products or products with a Download code where the download code has been used. The costs for the return are to be paid for by You. Please contact us (in the Contact section) for the adress before returning the products.